Kershaw, Sue  <br/><br/>
Client Best Practice Guide / 
Sue Kershaw and David 
 - London:  Thomas Telford,  2009. 
 - 37p.  [pb] 
<br/><br/><label>ISBN: </label>9780727736505 
<br/><br/><label>Dewey Class. No.: </label>R-624  / KER-C